Refund and Cancellation Policy
What this covers
Paid digital services
This policy applies to Lexqo subscriptions, credit top-ups, and other paid digital learning access sold on https://lexqo.ai/. Payments are collected through Razorpay. Plan prices are shown excluding 18% GST; tax is calculated at checkout unless stated otherwise.
Cancellations
If we cannot provide access
If CAPGENX Private Limited cancels a confirmed paid order before you receive access, we will refund the amount collected for that order.
If you cancel
- You may cancel before the paid period or credit pack is activated. We will refund the unused payment.
- After access has started, unused remaining days or unused credits may be refunded on a proportionate basis if you have a genuine service defect (the product does not work as described and we cannot fix it in a reasonable time).
- There is no refund for time or credits already consumed, or for dissatisfaction with AI-generated lesson quality alone, because generation is inherently variable and is disclosed as AI.
- Duplicate charges and failed deliveries that still deducted money are refunded in full once we confirm them.
How refunds work
Timeline
Approved refunds are initiated within 7 business days of our decision. The money typically reaches your original payment method in 7–14 business days depending on the bank or UPI provider. We do not take cash refunds.
GST invoices
Tax documents
Ask for a GST invoice from [email protected]. Credit notes follow GST rules if a refund is issued after an invoice.
Request a refund
How to write to us
Email [email protected] with your registered email, order or invoice id, and reason. Hours: Mon–Sat 10:00–18:00 IST. Phone: +91 8008009366.
If you are not satisfied, file a complaint with the Grievance Officer at /grievance.